Course Description

ENG-C120 Customer Service and Digital Communication helps adult Spanish-speaking English learners build practical customer-facing and digital workplace communication skills at the Pre-A1 to A2 level. Learners practice greeting customers, identifying needs, answering simple questions, handling basic concerns, and communicating clearly by phone, text, email, calendars, forms, and workplace apps.

The course emphasizes useful phrases, polite intonation, message accuracy, pronunciation support for Spanish speakers, and smartphone-friendly communication. Instruction uses role-play, guided practice, real-world documents, strategic Spanish-language scaffolding, and gradually increased English immersion.

This course includes three reusable class segments: ENG-120A Customer Greetings and Service Needs, ENG-120B Phone, Text, and Email Communication, and ENG-120C Forms, Technology, and Service Recovery.