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Instructions: Read each phone-call or message-taking situation. Choose the best answer. Each question has one correct answer.Completion criteria: Submit all 10 answers. A score of 80% or higher shows Functional progress for the Course 3 checkpoint. Review any missed items and practice the phrases aloud.No-technology alternative: Complete the printed version and return it to the instructor. If needed, the instructor may read the questions aloud one time.
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