Class OptionCSACR-160 – Customer Service Operations Lab – Codex Curriculum Development PilotCSACR-C110 – Customer Service Call Handling, De-escalation & Documentation | 2026FA - Codex Curriculum Development Pilot | 4 meetings | 8 hoursScenario-based practice for customer contact, service recovery, documentation, and handoff.
ScheduleOct 6, 2026 - Oct 27, 2026 (4 sessions)LocationOnline / instructor-ledPrice$0.00
ScheduleOct 6, 2026 - Oct 27, 2026 (4 sessions)
LocationOnline / instructor-led
Price$0.00Schedule Preview
Class DateCSACR-M007 - Opening the Interaction and Active Listening - Clear openings, listening behaviors, and issue framingOct 6, 2026 1:00 pm - Oct 6, 2026 3:00 pm | Online / instructor-led | 0 materials | 0 assignments
ScheduleOct 6, 2026 1:00 pm - Oct 6, 2026 3:00 pmHours2 hoursLocationOnline / instructor-ledVirtualNot setMaterials0 materialsAssignments0 assignments
Hours2 hours
Materials0 materials
Assignments0 assignmentsClass DateCSACR-M008 - Neutral Language and De-escalation - Acknowledge impact, clarify needs, and set an owned next stepOct 13, 2026 1:00 pm - Oct 13, 2026 3:00 pm | Online / instructor-led | 0 materials | 0 assignments
ScheduleOct 13, 2026 1:00 pm - Oct 13, 2026 3:00 pmHours2 hoursLocationOnline / instructor-ledVirtualNot setMaterials0 materialsAssignments0 assignments
Class DateCSACR-M009 - Documentation and Digital Handoff - Write facts, actions, commitments, and next decisionsOct 20, 2026 1:00 pm - Oct 20, 2026 3:00 pm | Online / instructor-led | 0 materials | 0 assignments
ScheduleOct 20, 2026 1:00 pm - Oct 20, 2026 3:00 pmHours2 hoursLocationOnline / instructor-ledVirtualNot setMaterials0 materialsAssignments0 assignments
+1 additional meeting dates on the class page.