Customer Service Interaction Foundations
v1.0
A concise reference for opening, listening, clarifying, and closing a service interaction.
Practice outcomeUse a clear opening, identify the customer’s need, and confirm the next step.
Course Overview
Course Description
Students work through realistic customer-service scenarios and produce concise records another teammate can act on.
1Classes
2Learning Modules
0Instructors
8Hours
0Assets
$0.00Price
$0.00Materials
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4Meetings
8Hours
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Meetings4
Hours8
Pricing$0.00
LocationOnline / instructor-led
Hours2 hours
Materials0 materials
Assignments0 assignmentsIn Development
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